Shipping Policy
Last updated: September 27, 2026
This Shipping Policy governs the preparation, dispatch and delivery of orders placed through the Hydnexa online store.
By making a purchase on our website, you agree to the conditions described below.
1. Order Processing
All orders are prepared and processed within an estimated 2 to 4 business days from payment confirmation.
Saturdays, Sundays and public holidays are not considered business days.
Once your order has been prepared and handed over to the shipping carrier, you will receive an email with shipping confirmation and, when available, the corresponding tracking information.
During periods of high demand, promotional campaigns or exceptional circumstances, processing time may be extended. In that case, we will inform the customer as soon as possible.
2. Delivery Times
The estimated delivery time is 3 to 6 business days from dispatch.
These times are approximate and may vary depending on:
- The delivery address.
- Product availability.
- Order volume.
- The shipping carrier.
- Weather conditions.
- Customs inspections.
- Logistics issues.
- Force majeure or other causes beyond Hydnexa's control.
A reasonable delivery delay does not automatically entitle the customer to compensation, without prejudice to the rights recognized by applicable law.
3. Shipping Destinations
Hydnexa ships domestically and internationally to the countries available at checkout.
We reserve the right to limit or exclude certain destinations for logistical, legal or commercial reasons.
4. International Shipping
For orders shipped outside the European Union, the recipient may be subject to:
- Duties.
- Import taxes.
- Customs fees.
- Handling charges.
- Other charges set by the authorities of the destination country.
These amounts are not included in the product price or shipping costs, unless expressly stated at checkout.
Hydnexa does not control these costs and cannot determine their amount in advance.
Hydnexa is also not responsible for delays caused by customs inspections or procedures.
5. Shipping Costs
Free shipping is included on all our current offers.
When applicable, shipping costs are calculated automatically at checkout and displayed before the order is completed.
The amount may vary depending on:
- The destination country.
- The weight or volume of the order.
- The shipping method selected.
- Current promotions.
Free shipping promotions are subject to the conditions stated in each case.
6. Order Tracking
Once your order has been shipped, you will receive an email with the tracking number or link, provided the carrier makes this information available.
Tracking updates may take a few hours to appear in the carrier's system.
If you notice any issue with tracking, please email us at:
📧 myhydnexa@gmail.com
7. Order Delivery
The risk of loss or damage to the order passes to the customer when they, or a third party authorized by them other than the carrier, physically receive the product.
If the customer independently hires a carrier other than the one offered by Hydnexa, the risk may pass from the moment the order is delivered to that carrier, in accordance with applicable law.
8. Delivery Delays
Hydnexa is not responsible for delays caused by circumstances beyond its control, including:
- Shipping carriers.
- Customs inspections.
- Strikes.
- Weather events.
- Natural disasters.
- Logistics issues.
- Force majeure.
In the event of a significant delay, we will do everything possible to help you locate your order and keep you informed of its status.
9. Shipping Address
It is the customer's responsibility to provide a correct, complete and up-to-date delivery address.
Before completing your purchase, we recommend carefully checking all your details.
If you notice an error after placing your order, please contact us as soon as possible at:
📧 myhydnexa@gmail.com
We cannot guarantee that the address can be changed once the order has begun processing.
If the order is returned due to an incorrect or incomplete address provided by the customer, new shipping costs may apply for a second shipment.
10. Recipient Not Available
If the carrier is unable to deliver the order because the recipient is not available, the carrier may:
- Make a new delivery attempt.
- Leave the package at a pickup point.
- Return the order to the sender.
If the order is returned because the customer did not collect it within the carrier's deadline or unjustifiably refused delivery, Hydnexa may deduct shipping and return costs from the refund, where permitted by applicable law.
11. Damaged Items or Shipping Issues
If your package arrives damaged or the product shows defects, we recommend:
- Taking photos of the packaging before opening it.
- Keeping the original packaging.
- Contacting us as soon as possible.
To report an issue, please email us at:
📧 myhydnexa@gmail.com
If possible, include:
- Your order number.
- A description of the problem.
- Photos of the packaging and the product.
We will review the case and offer a solution in accordance with our Refund & Return Policy.
12. Lost Orders
If your order has not arrived within a reasonable time and tracking shows no progress, please contact us at:
📧 myhydnexa@gmail.com
We will open an investigation with the shipping carrier and keep you informed throughout the process.
13. Contact
If you have any questions about shipping, please email us at:
Hydnexa
📧 myhydnexa@gmail.com